Frequently Asked Questions

Follow these simple steps to place an order:

1. Browse our collections and select products you like
2. Choose size and color, then click "Add to Cart"
3. Go to cart and click "Proceed to Checkout"
4. Enter your shipping address
5. Select payment method and complete payment
6. You'll receive order confirmation via email/SMS

You can modify your order (change address, add/remove items) only before it is shipped. Once shipped, modifications are not possible. Contact our support team immediately if you need to make changes.

Yes, you need to create an account to place orders. This helps you track orders, save addresses, and get personalized recommendations. Registration is quick and free!

You can track your order in multiple ways:

• Login to your account and go to "My Orders"
• Use the tracking link sent via email/SMS
• Visit our Track Order page and enter your order ID

Shipping charges are ₹100 for orders below ₹999. We offer FREE shipping on all orders above ₹999. Express delivery (2-3 days) is available at ₹199.

Standard delivery takes 4-6 business days. Express delivery (available in major cities) takes 2-3 business days. Delivery time may vary based on your location.

Yes, we ship to all serviceable PIN codes across India. You can check PIN code serviceability at checkout. Most urban and rural areas are covered.

The courier will attempt delivery 2-3 times. If unsuccessful, the package will be returned to us. We recommend providing an alternative contact number or address where someone can receive the package.

We accept multiple payment methods:

• Credit/Debit Cards (Visa, Mastercard, Rupay)
• UPI (Google Pay, PhonePe, Paytm, BHIM)
• Net Banking (all major banks)
• Digital Wallets (Paytm, PhonePe, Amazon Pay)
• EMI options (for orders above ₹3,000)

Absolutely! We use Razorpay payment gateway with 256-bit SSL encryption. All transactions are PCI DSS compliant. We never store your card details.

If payment fails, the amount will be automatically refunded to your account within 3-5 business days. You can retry placing the order with the same or different payment method.

Yes! EMI options are available for orders above ₹3,000. You can choose 3, 6, 9, or 12-month EMI plans. No-cost EMI is also available on select banks.

We offer a 7-day easy return policy. Products must be unused, with tags intact, in original packaging. Free return shipping is provided. Refund is processed within 5-7 business days after receiving the returned item.

Returning is easy:

1. Login and go to "My Orders"
2. Select the order and click "Return"
3. Choose reason for return
4. Schedule free pickup or drop at courier
5. Refund processed after inspection

The following items are non-returnable:

• Innerwear and lingerie
• Customized or made-to-order items
• Products marked as "Final Sale"
• Gift cards

Yes! Size and color exchanges are available subject to stock availability. The exchange process is the same as returns. We'll ship the replacement immediately after receiving your returned item.

Please refer to our comprehensive Size Guide page. Measure yourself and compare with our size chart. If between sizes, we recommend ordering the larger size. Contact support for personalized sizing help.

We strive for accurate product photography. However, slight color variations may occur due to screen settings and lighting. Product descriptions include detailed color information.

Care instructions are provided on the product label and in product descriptions. Generally, we recommend gentle hand wash or dry cleaning for ethnic wear, and machine wash for casual wear.

Restock timelines vary by product. Click "Notify Me" on the product page to get an email when it's back in stock. You can also contact our support team for specific restock information.